Problem whit Voip Tone..

[gnuttisch]

Hi

Sorry for my spam whit troubles, but I can't help it

This costumer has ha 3months old pbx whit r6.1.
They have ha trouble white the tone they get when they are going to call, they press 0. It's not solid and it hacks. When they are talking in the phone later they can't hear anything.

They have two separate LAN, one for data and the other for voice. I have tried to put the phone directly in the switch to see if the problem is in the cable. But it's the same problem. They are now running on a HP switch but they have tried an Netgear switch and a random Hub.

First I will send a crossed cable to the customer so he can put the phone directly in the CPU and see if the problem is still their. My other guess is that the problem is that the pbx is not grounded.
Maybe it is wrong whit the daughter board voip8 on the CPU?

Or is it that IP have this problems, the customer had an MD110 before and are used to an solid tone?

Thanks!

[tot3nkopf]

If you are using ARS you must modify the ARS tone: (default is interrupted not continuous)

1. PM5/OMC -> System Miscellaneous -> Memory Read Write -> Other Labels -> I_TONES
2.Note down "Address" (it must be smth like : 087xxxxx ex: 087ECE54, 08751FF8)
3. Close Other Labes, open Numeric Addresses
4. -- At Address put the address noted above added with 020 (20 hex, offset) ex :
if the address is 087ECE54, you will write in address : 087ECE74
for 08751FF8, write : 08752018
-- At lenght write 32
-- Read
5. If you are in the right place you must see smth like (on the first line : 04 02 03 FF 03 02 07 FF
6. Modify this into : 01 01 00 FF 00 FF 00 FF
7. modify, write
8. warm reset

About the other problem you must give us more information (codec used, etc)