Hunt-Group --> MLA

[HolgerMaune]

Hi,

i need 4 hunt groups which are intersecting each other by one or more users. As far as I know this is not supported by the [DEL] OXO [\DEL] OXE system. I tried to used the Multiline tools as descibed in this very efficient forum . I added some virtual users for each group and created primary and secondary MLA buttons. For most of the devices this works fine.

Unfortunately I have the following problems / questions:

1) Is it possible to use the MLA also with DECT GAP handsets?

1b) I configured the GAP as tandem device of a "normal" user, I think I also have to define here a virtual device, but I am not sure.

2) Is is possible that the user answers the call from the primary virtual user without pressing a button on the phone?




Thanks


Holger

[cavagnaro]

This is an OXO question or OXE? If OXO why don't you post on right section??

[HolgerMaune]

Sorry it was my error. For sure I meant OXE

Sorry


Holger

[tot3nkopf]

1. not sure but cannot see why not
2. why? or for what purpose? (if virtual sets are in a hunt group and are supervised maybe you should create a supervision on the tandem,too --->never tested this).
3. you need to check the "take supervision at off hook" on the set that takes the call


Regards.

[HolgerMaune]

Thank you for your help,

If I try to set the secondary MLA at a GAP handset I get the error message "Set unavaible or operator in a bad state". The set is a multiline device. If I try to set the GAP as Tandem of an UA phone the error message is "Forbidden. Device is MLA".

Do you have any idea how to put a GAP handset into a MLA group?

Thank you

Holger

[torrentula]

Do you have any idea how to put a GAP handset into a MLA group?

I don't think it's possible. I had a similar configuration request. I think I ended up using set supervision instead of MLA, and I put the GAP in tandem with the desk set. I can't remember if the GAP would ring on supervised buttons or not. It has been a few years since I've done it.

[HolgerMaune]

Thank you, now it's working



Holger