Impossible to activate MEVO 4645 on OXE user (R7.1)

[fdurante]

Following “MEVO 4645 install procedure (see document attached)”,
I try to install, configure and associate the voice mail MEVO 4645 to a PBX user but after the installation when I hang up the phone set where I configure the Voice mail MEVO 4645, I hear the following message :
“You have voice messages waiting, to consult your mailbox, please dial 43”
If I dial 43, I hear the busy tone
If I dial the voice mail number, I hear the busy tone
If I dial my secret code, I hear the busy tone

So, it's impossible to access to the Voice mail menu (MEVO 4645)
And when I start "incvisu" command, I have the following message :
03/09/08 11:07:51 000002M|--/--/-/---|=5:0903=VOCAL FACILITY starting link
03/09/08 11:58:57 000002M|--/--/-/---|=2:2166=CPU requires Reset CPL GD (18,0) Cause 0
03/09/08 11:59:00 000002M|--/--/-/---|=2:2166=CPU requires Reset CPL 4645 (18,1) Cause 0
03/09/08 11:59:06 000002M|--/--/-/---|=2:0908=VOICE MAIL. Impossible starting link

So, I start the command “rstcpl 18 0” and launch again "incvisu" :
03/09/08 11:59:46 000002M|--/--/-/---|=5:0903=VOCAL FACILITY starting link
03/09/08 12:27:06 000002M|--/--/-/---|=5:0903=VOCAL FACILITY starting link
03/09/08 12:27:10 000002M|--/--/-/---|=2:2166=CPU requires Reset CPL 4645 (18,1) Cause 0

So, I start the command “rstcpl 18 1” and launch again "incvisu" :
03/09/08 12:27:16 000002M|18/01/-/---|=2:2042=Loss of a 4645 type cpl
03/09/08 12:27:16 000002M|--/--/-/---|=2:0908=VOICE MAIL. Impossible starting link
03/09/08 12:27:16 000002M|--/--/-/---|=2:0908=VOICE MAIL. Impossible starting link
03/09/08 12:27:16 000002M|18/01/-/---|=5:2019=4645 coupler commissioning
03/09/08 12:27:24 000002M|--/--/-/---|=5:0903=VOCAL FACILITY starting link
03/09/08 12:27:26 000002M|--/--/-/---|=2:2166=CPU requires Reset CPL 4645 (18,1)

We try many times with different patch : F5.401.11e, F5.401.18, F5.401.27, F5.401.31
But we never succeed to activate Voice Mail MEVO 4645 on a analog user, we have always the same message below when we put down the MEVO 4645 phone set

Features :Analog phones :
Alcatel TEMPORIS 500
OXE : R7.1 F5.401.27b, F5.401.27, F5.401.29a

[Eliott_DUP]

vmail command results?
spadmin READ_COUNTER |grep 4645 command results?
ifconfig -a command results?

[fdurante]

The commands results are :

vmail :

Fri Sep 12 18:58:01 CEST 2008

Number of 4645 accesses : 16
Voice mail number : 7099
Voice mail Ip address :10.190.71.246
Voice mail type : 4645 (6)
Voice mail name : Voice Mail
equipment init : 1148 led : 1149
link status OK
mr1 mr2 q23 0
neqt Free/B stat outserv nulog cristal cpl term incom outgo
509 F OK 0 0 18 1 0 Y Y
510 F OK 0 1 18 1 1 Y Y
511 F OK 0 2 18 1 2 Y Y
512 F OK 0 3 18 1 3 Y Y
513 F OK 0 4 18 1 4 Y Y
514 F OK 0 5 18 1 5 Y Y
515 F OK 0 6 18 1 6 Y Y
516 F OK 0 7 18 1 7 Y Y
517 - KO 0 8 18 1 8 Y Y
518 - KO 0 9 18 1 9 Y Y
519 - KO 0 10 18 1 10 Y Y
520 - KO 0 11 18 1 11 Y Y
521 - KO 0 12 18 1 12 Y Y
522 - KO 0 13 18 1 13 Y Y
523 - KO 0 14 18 1 14 Y Y
524 - KO 0 15 18 1 15 Y Y

spadmin READ_COUNTER |grep 4645
ooo Reading string-file /DHS3bin/oneshot/mtcl/objects.US0 ...
ooo Reading string-file /DHS3bin/oneshot/mtcl/spadmin.dct ...
ooo Reading string-file /DHS3bin/oneshot/mtcl/err2lov.dct ...
4645 Engine : 1
4645 Voice Mail Boxes : 1/50
4645 Network : 0
4645 Additional Lang. : 0/1
4645 Portal users : 0/0

ifconfig -a
eth0 Link encap:Ethernet HWaddr 00:80:9F:38:EE:E2
inet addr:10.190.71.247 Bcast:10.190.71.255 Mask:255.255.255.128
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:227057 errors:0 dropped:0 overruns:0 frame:0
TX packets:213807 errors:6 dropped:0 overruns:6 carrier:6
collisions:0 txqueuelen:100
Interrupt:12

eth0:0 Link encap:Ethernet HWaddr 00:80:9F:38:EE:E2
inet addr:10.190.71.246 Bcast:10.190.71.255 Mask:255.255.255.128
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
Interrupt:12

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:104161 errors:0 dropped:0 overruns:0 frame:0
TX packets:104161 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0

Did you see this problem before ? My OXE release is : R7.1 / F5.401.27

[Eliott_DUP]

Mmmh. Looks okay. Strange.
I would try the latest patch 35 and hope.
For the moment no idea....

[fdurante]

Hi

Did you look at my document attached to configure and activate MEVO 4645 ? Is it correct ? Don't you think I miss something ? Very strange because I never succeed to activate MEVO 4645 on OXE PBX ? I have always the same results ! I try with patch F5.401.11e, F5.401.18, F5.401.27 !

[Eliott_DUP]

If you - or a colleague - is an ACSE I would request Patch 35 from Alcatel-Lucent...

Did you try to play with Eva_tool (4645 partition format / 4645 partition check)?

What does the display shows when accessing the A4645 from a digital set by dialling the 7099?

[fdurante]

I will try but on which version did you try to activate MEVO 4645 and you are sure that it's working ?

[Eliott_DUP]

I will try but on which version did you try to activate MEVO 4645 and you are sure that it's working ?

On many different versions.
And I'm not sure as it is software

[fdurante]

I don't really understand ! I checked new available patches (static and dynamic) for OXE and I noticed that F540136b includes the correction of my 4645 problem :

RA crms00143357 BOURGEOIS Claude - Messages left on 4645 voicemail not accessible

So, I download and install F540136 and F540136b on my OXE and this problem already exist !

Is there anybody who has the same problem and try to install the last patch as me ?

Before, I attach the procedure to install MEVO 4645 ! Do you think I made a mistake ?

This problem is really incredible because MEVO 4645 is a basic functionnality !

Can you help me !

[cavagnaro]

Open an eSR with Alcatel, if you applied the patch and still fails may be another problem.