4039 Agent set

Alcatel_exp · Post by **Alcatel_exp** » 18 Jul 2006 15:30

I have installed 4039 agent set. I have a problem with the call tag display.
I have configured the display to be caller id and pilot name.
The display for the caller id is only 6 characters, I tried to put the pilot name 3 characters and the same. it is always 6 characters. I replace the agent with 4035 sets and it is working fine. is there any specific configuration for 4039 to display more than 6 charatcters for the caller id.

cavagnaro · Post by **cavagnaro** » 27 Jul 2006 19:22

hi i have been searching for documentation about usong the 4039 as an agent set and couldn't find any, do you have any info about it?
Thanks

Post by **vad** » 27 Jul 2006 22:57

This is possible from release 7.

cavagnaro · Post by **cavagnaro** » 27 Jul 2006 23:05

yes i know that, but configuration is as simple as declare the set as proacd? or do i have to configure the ccd button on the sets?

iourid · Post by **iourid** » 28 Jul 2006 09:47

Configure 4039 as ProCCD set and 4068 as an agent/supervisor. Logon softkey will be on menu page key 8 by default. I soon as you logged in, main page becomes CC, where you have your usual CCD softkeys.

iourid · Post by **iourid** » 28 Jul 2006 09:49

Forgot to say that CCD docs come separately from System docs and are available on BPWS.

cavagnaro · Post by **cavagnaro** » 28 Jul 2006 19:39

Do you have the name of the doc? I have searched on all BPWS for any info of this and nothing.

Thanks

iourid · Post by **iourid** » 01 Aug 2006 11:49

Sorry for late reply.
You go to BPWS->Technical knowledge base->Click on "Select you product", select OmniTouch Contact Center Standard Edition(or Premium) -> Click Download.

cavagnaro · Post by **cavagnaro** » 01 Aug 2006 16:17

do yo need a special password for the Technical Knowdlegde Base??

iourid · Post by **iourid** » 01 Aug 2006 16:31

Not that I know.