how type of Contac center

phengvanna · Post by **phengvanna** » 01 Sep 2006 04:41

Hi
I have OXO R.5 with ACD
I want to check my ACD type but I don't know how
Any one can help much appreciate

Thanks
Vanna.

phengvanna · Post by **phengvanna** » 06 Sep 2006 21:05

Any one can help

Please

cavagnaro · Post by **cavagnaro** » 07 Sep 2006 13:08

What do you mean with ACD type? when i saw this (some time ago) by curious with my oxo partner i never saw something like ACD types.

phengvanna · Post by **phengvanna** » 08 Sep 2006 05:09

In OXO it had 4 version of Omnicontact call center
Ex: Omni contact Easy office, Contact welcome office
in those 4 version have differnece feature

And my OXO contact center when I start ACD Statistic Manager it give error " FTP connection error"
And I suspect because of license version That why I want to know how to check the version of contact center in OXO

Any idea please

Vanna.

cavagnaro · Post by **cavagnaro** » 08 Sep 2006 19:29

According to my partner the versions only define the characteristics you have. The exact version is on your license file. The FTP error he says it's maybe a bad version as he knows there was a version that always failed on that issue.

regards

phengvanna · Post by **phengvanna** » 08 Sep 2006 22:12

Thanks
Can you help me to guide on how to check the exact license

Thanks in advance

phengvanna · Post by **phengvanna** » 18 Sep 2006 23:27

Hi
For your information
After reinstall with ACd version 3.12.01 with working fine

Thanks for your sincere support
Vanna.

cavagnaro · Post by **cavagnaro** » 18 Sep 2006 23:58

:S Sorry forgot the post, lot of work on my backs right now. Good to know it works.

phengvanna · Post by **phengvanna** » 28 Sep 2006 03:38

Hi guy
Thier a bit problem on Statistic Manager software.
After install with verson 3.12.01 then I lunch the software after connect to PCX by puting ip@ of PCX it ask for password
I had try: *************** (cavagnaro: NO PASSWORDS)
but still can not login
Any one know about this Please help

Thanks
Vanna.

marlon74ph · Post by **marlon74ph** » 31 Mar 2007 09:43

phengvanna wrote:Hi guy
Thier a bit problem on Statistic Manager software.
After install with verson 3.12.01 then I lunch the software after connect to PCX by puting ip@ of PCX it ask for password
I had try: help1950, pbxk1064
but still can not login
Any one know about this Please help

Thanks
Vanna.

kilo1987