Search found 8 matches

by fabiocorreia
15 Feb 2018 07:42
Forum: Beginner's questions about the Common Hardware
Topic: Call Transfer
Replies: 5
Views: 8841

Re: Call Transfer

I saw documents and in phone facilities categories is possible set
to "1"

Transfer outgoing-outgoing
Transfer outgoing-incoming


Now it is working

Thanks a lot

Fabio
by fabiocorreia
26 Jan 2018 10:18
Forum: Beginner's questions about the Common Hardware
Topic: Call Transfer
Replies: 5
Views: 8841

Call Transfer

Dear Friends,


Is possible transfer outside call (cell phone or fixed local) that comes to omnix to another outside phone ?

For example

(Outside Phone) -----incoming call-------> [Company Omnix PCX user] --------transfer to another----(Outside Phone)


When we try to transfer to second outside ...
by fabiocorreia
09 Jan 2018 07:55
Forum: Beginner's questions about the Common Hardware
Topic: Problem when call to any call center
Replies: 3
Views: 3432

Re: Problem when call to any call center

Thank you for help cavagnaro,
i used dtmf in phone device menu during call, and it works,

Another question , is possible setup in mgr ? or always when i dial to this kind i must submit manually in device,

Thank you again
Fabio
by fabiocorreia
08 Jan 2018 09:42
Forum: Beginner's questions about the Common Hardware
Topic: Problem when call to any call center
Replies: 3
Views: 3432

Problem when call to any call center

Dear all,

We are having a problem when we call to any number like "0800...", "0400..."
this kind of number is call center of any company. For example after you call to
these kind of number, the central tells you to choice some option, for exemple "1" for sales;
"2" for parts, "3" for sugestions ...
by fabiocorreia
06 Dec 2017 10:25
Forum: OXE (Crystal / Common) - System Documentation
Topic: Business Code
Replies: 1
Views: 2398

Business Code

Hello,


I am using bussiness code in omnix pcx oxe, so my need is each person has one code (password)

I setup "bussiness code category " for permissions, but i saw that
this bussiness code category will control all "bussiness code"

Is possible define permissions by individual bussiness code ...
by fabiocorreia
24 Oct 2017 21:54
Forum: Trunk Groups
Topic: External call doesn´t work
Replies: 7
Views: 5581

Re: External call doesn´t work

Mr cavagnaro,

I checked in forum forum , but i didn t find anything,
i need document that explain beginners concepts, like entities, trunks, discriminator, and others
if you have something, could you send me ?
Thanks a Lot
by fabiocorreia
20 Oct 2017 16:58
Forum: Trunk Groups
Topic: External call doesn´t work
Replies: 7
Views: 5581

Re: External call doesn´t work

Thank you Mr. cavagnaro and Mr. Vad, i will check what you told, do you have some
beginner instalation manual from ominix pcx, step by step ?

again,
Thanks a lot
by fabiocorreia
19 Oct 2017 17:13
Forum: Trunk Groups
Topic: External call doesn´t work
Replies: 7
Views: 5581

External call doesn´t work

Dear All,

I am new in Omnix PCX enterprise, we are starting setup in our company.

When we try to perform dial to external number from company ( using public telephony company) , so system return acess denied,
anyone knows what can be , or what features i must check in mgr ?

incoming calls from ...

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