EXTERNAL CLI ON DIVERT

[selectt_DUP]

I have this problem on a number of sites.

I have a external caller A dialing into a OXO extn B who has a call diverted to a mobile number C.
Only when i have LCR programed the call fails to divert and a error from the carrier is heard telling me that the number is not registered with them.

If i remove the LCR and calls are routed via BT (no LCR) the call diverts ok.

What is happening is callers A CLI is being routed through the OXO extn B to mobile C instead of the CLI of B. Is there a way of diverting calls using the OXO's cli as the divert ?

cheers

[travis1]

Feature design -> External Diversion mode. (choice of joining or re-routing).

[Oxosaysno]

yeah i have tried this rerouting, it seems to be ok for most except Gamma circuits. maybe there are line settings that need to be enabled?

[Krusty65]

What is happening is callers A CLI is being routed through the OXO extn B to mobile C instead of the CLI of B. Is there a way of diverting calls using the OXO's cli as the divert ?

If you look in the help in feature design part 1 & part 2 there are two fields that work in concert to give the correct o/p for the CLI (your issue being that the CLI that is being sent to the third party carrier is not in your number range)

The two fields are CLI for external diversion (in part 1) and CLI is diverted party if external caller in part 2

K.

PS Trav you should have known that

[travis1]

K. - you got me...

kinda only half read the problem. still deserve a whipping though