Record call?

KodaK · Post by **KodaK** » 14 Aug 2006 11:14

I'm looking for a simple way for my users to record calls. I'm guessing that probably the only way is to record to voice mail (4645). How do you do this? Is there a key? Is there a sequence I need to dial?

Thanks.

cavagnaro · Post by **cavagnaro** » 14 Aug 2006 15:13

Actually any voice mail (internal or external) may give you the chance to record the call. There is a button on the phone that you can program to record the call at any free position you may have. I have seen this with 4645, External Voice Mail of OTUC (UM) and a external voice mail called ITS.

KodaK · Post by **KodaK** » 14 Aug 2006 15:51

Thank you. Do you know what alcatel calls the button? I've tried several that I thought could be it, but none of them worked.

A step by step would be nice, since I'm not really a phone guy.

Thanks again.

cavagnaro · Post by **cavagnaro** » 14 Aug 2006 17:37

While you are on conversation you should press the button you use to access your voice mail (usually a post icon).
You can disable the record permission on Telephone Categories.

KodaK · Post by **KodaK** » 15 Aug 2006 11:21

Thanks. I got it.

I don't suppose there's a way to get the recordings out without paying gobs of money to Alcatel, eh?

cavagnaro · Post by **cavagnaro** » 15 Aug 2006 16:51

Call recording systems usually are much more expensive than any VM system. So you are lucky that VM can do the job.

marsve · Post by **marsve** » 18 Aug 2006 09:40

KodaK wrote:I'm looking for a simple way for my users to record calls. I'm guessing that probably the only way is to record to voice mail (4645). How do you do this? Is there a key? Is there a sequence I need to dial?

Thanks.

Just keep track of the size of this recording project.
My own experience (not on Alcatel - but Avaya in this matter) started with a request to record "some calls" for "some people" - we ended up with 400 people in CCS recording all calls - which made the VM to malfunction.
This might eat resources, so proceed with care.

If you want to lift the recording from the voiceplatform, you can use recording adapter from handset to users desktop pc, and use for instance the "Dictation Buddy" app. this will leave mp3 files on the users PC/a share - so they have the option to decide on what to submit use if this is for training purposes. etc.

You dont want the VM to be a fileserver........

Post by **frank** » 19 Aug 2006 13:38

The best solution for Alcatel is a software called GENESIS (not to be confused with genesYs) which works on Apple Mac Os X (X-SERVE) and can keep up to 2,5 years of conversations !!!! The client run on Windows.

If you want more informations, let me know, and I'll find the web site.
It's the best solution I ever found right now.

cavagnaro · Post by **cavagnaro** » 19 Aug 2006 15:16

Interesting, and how does it works?

freedom · Post by **freedom** » 06 Oct 2006 16:58

There is also an easy way to store the recorded messages using a cheap Alcatel solution.
Just use IMAP with 4645.
That way you can receive all recorded messages on the pc of the users and delete the ones you don't want to keep.

I hope this can help you.

Alcatel Unleashed

Record call?

Record call?

Re: Record call?

Store recorded messages from voicemail