No more than 2 external caller can call into the conf centre

azhar · Post by **azhar** » 20 Jan 2010 04:59

Hello

I have an issue with one of our client's teamwork server.

Consider the e.g. below.

The system has 6 audio ports.

User A creates a reservationless conference.

The access codes are sent to callers B, C, D, E and F.

Callers B and C get into the conference centre OK, where caller A is already. When caller D calls, he gets a busy tone. Same for E and F.

Now User A is advised of this by D, E or F, e.g. by email. While B and C are still in the conference, A calls D, E and F and these connect OK.

So if A makes the call from the teamwork window, the calls connect. However, then the external callers call in, they get a busy tone. Why?

I have checked the audio ports allocation in the 'Configuration->System Options' page and in the 'Provisioning-> Organisation-> settings' page, and they are all allocated the correct amount of ports. This is a reservationless conf so the number of port is not limited.

Can anyone tell me why the external callers cannot get in?

regards,

Az

salami · Post by **salami** » 12 Feb 2010 08:18

Hi Azhar,
i have the same problem. may i know which realease you are using?

azhar · Post by **azhar** » 26 Apr 2010 02:29

Its release 7.1.4b4033.

Do you have any solutions at the moment?

regards,

Az

cavagnaro · Post by **cavagnaro** » 26 Apr 2010 11:47

Can you post SIP logs from OXE and TW for those calls?

JoelO · Post by **JoelO** » 26 Apr 2010 17:37

Under Configuration>System Options there are some audio port limits that can be enabled, maybe they are turned on?

azhar · Post by **azhar** » 27 Apr 2010 01:28

Hello

We managed to find what the issue was. The client had DASS lines and the DDIs were limited to 2 channels at a time. We have recommended that they move to PRA circuits. We are awaiting this and hopefully, this should be the end of it.

cheers

Az