Set coupler out of service

wizzy · Post by **wizzy** » 20 Sep 2006 09:39

Can the outserv command set a UA32 for example, out of service just like it does on the sets ?????

Post by **frank** » 20 Sep 2006 15:22

kaoukab · Post by **kaoukab** » 07 Oct 2006 02:29

You can using outserv with specific syntax

Regards

wizzy · Post by **wizzy** » 09 Oct 2006 02:20

I tried the p parameter but it is only for a user.......

My problem is that I have to make a mastercopy in working hours. The status of the devices change and the mastercopy is not ocrrect. Always on a switch over my CCD has problems

patmul39 · Post by **patmul39** » 03 Nov 2006 06:01

hi wizzy, during the mastercopy the database on the main cpu "freezes". The system functions as normal but all telephone set features are inhibited during the copy. Example forwards, key programming and in your case (call centre) agents would not be allowed to withdraw, log off, log in, etc. A mastercopy is a copy so the system mirrors the current status of the db, including set status. Calls are not affected.

wizzy · Post by **wizzy** » 03 Nov 2006 06:18

Well I made the following test

During the mastercopy I made an agent log on. When the mastercopy finished an the stand by CPU became ready, I loged off the agent and I got a MAO error incident

ibuza · Post by **ibuza** » 03 Nov 2006 15:49

wizzy wrote:My problem is that I have to make a mastercopy in working hours. The status of the devices change and the mastercopy is not ocrrect. Always on a switch over my CCD has problems

During the mastercopy I made an agent log on. When the mastercopy finished an the stand by CPU became ready, I loged off the agent and I got a MAO error incident

Did you try to use the command "mao off"? It prevents changes to the database like setting a forward. During the saving of a databse with swinst also no changes to the database are possible because the mao is turned off.

After the end of mastercopy you have to use "mao on". You should check the status of mao with the command "mao -a" on BOTH CPUs.

Regards
JÃ¶rg

Post by **frank** » 05 Nov 2006 22:02

From what I remember, an agent cannot login/logoff while mastercopy is running, as the mao agent is off. What release are you using ?

wizzy · Post by **wizzy** » 06 Nov 2006 01:28

I use R6.0.1-f1.603-1-j-gr-c7

cavagnaro · Post by **cavagnaro** » 10 Nov 2006 12:31

During mastercopy no change on the PBX is possible, including change of state of the agents.